Refunds, Return & Exchange Policy
In order to provide you a hassle-free shopping experience you can return your items absolutely Free for a Full Refund.
If you place an order and you are not satisfied by the products received, you can return your items free of charge. Please make sure the following return policy guidelines are met:
- Exchanges/returns are eligible within 30 days after receiving the package. (This means once you receive your order you have 30 days to file an exchange/return)
- Products are eligible for return only if they are unused, unworn, unwashed, undamaged, with all their labels and tags completely intact and in original packaging
- We DO NOT accept returns on masks, and socks, due to health and hygiene reasons
- Please use a Standard Shipping Pouch or Flyer with a weight limit of minimum 1 kgs for returning the items
- Once the exchange request is received and approved, we will send you a prepaid/free shipping label to return the items within 2-3 days
- After the return items are received in the warehouse, they will go through a rigorous quality check which might take up to 5 working days
- Once the items pass the quality check, we will Initiate a Refund, your account will be credited within 5 Working days
- All discounts 20% and above are final sale. If you have any size questions, you can check our size guide. You can also reach out to our customer service team for guidance
General Conditions Applicable to All Returns
OLYOLY shall reserve the right to return a product to the customer if the product returned does not meet any of its guidelines or conditions.
The customer shall not be entitled to an exchange or refund if the product is not eligible for return i.e Items on SALE.
In the case a product is declined for a return request at any stage, we will make two (2) attempts to deliver the product back to the customer. If the customer does accept the shipment, the package will be sent for liquidation and the customer will not be able to request for the delivery of the product again.
Anything accidentally or incorrectly returned our way (Item that does not belong to OLYOLY) will be the responsibility of the sender, not OLYOLY. We’ll always do our very best to help out in returning incorrect package but offer no guarantee.
If you exchange/return meets the above criteria only then the return process will proceed.
Please contact our customer service at +971-505227961 or email at firstname.lastname@example.org to submit your exchange/return request.